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VTS patch 15 - download problem

For new databases created in patch 15, memory cards won't download - Accu-Vote status stays "Inactive".  There are no error messages.  For databases (with elections assigned prior to the patch 15 upgrade) created in patch 9 or 10, memory cards download O.K.  For any database with an election assigned after the patch 15 upgrade, memory cards won't download.
This needs emergency priority attention.
posted on behalf of Ingrid