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RE: BS 4.1.2 Failed to Write to Printer

When the error message comes up on the screen, lift the little grey paper release lever on the right hand side of the printer.  Put back down and retry the printer.  It works here every time.  Do the proper solution, but a work around.



Larry J. Dix

Vice President of Operations

Global Election Systems


-----Original Message-----
From: owner-bugtrack@dieboldes.com [mailto:owner-bugtrack@dieboldes.com]On Behalf Of Steve Knecht
Sent: Wednesday, October 24, 2001 1:41 PM
To: Bugtrack@dieboldes.com
Subject: BS 4.1.2 Failed to Write to Printer


Date: Tue, 23 Oct 2001 14:46:26 -0700
To: bugtrack@dieboldes.com
From: Deborah Seiler <deborahseiler@attglobal.net>
Subject: BS 4.1.2 Printing Error

During CA certification, I upgraded Deborah's unit to 4.1.2 at the
beginning of demo.  During demonstration we set unit to Election
mode.  Then went to print a zero report.  Got a "Failed to write to
Printer" message.  (Same as Don/Jeff reported the other day).

I didn't take notes, but I believe that was the
message.  This is the same message I got and reported last night on my
unit, when running 4.1.2.

I immediately reloaded, set for election and printed report.  We
then brought unit back to Deborah's house after the demo.  I reloaded
4.1.2, set it for election and printed Zero report OK.  Then went to print
totals report and got same "failed" message.  It is inconsistent (at least
to me so far), but frequent and replicable on both our units at various times.  The only
thing that seems consistent is the "first time" use of the printer in each
of these functions.  This seems to render this version unusable to some
degree in production.

Steve Knecht
Global Election Systems
415-893-9941 office   415-893-9951 fax
415-225-6591 cell