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RE: Spyrus units going down -March 2002



Ian,

 

Four will do so long as all seven truly behave the same.  That is, all seven start up with “squares going across them” and all seven are non-responsive to new batteries.  If there are other modes of failure, I need examples of each.  Whatever you do, don’t load any new software on them with downldr.exe.  Thanks.

 

Ken

 

 

-----Original Message-----
From: owner-bugtrack@dieboldes.com [mailto:owner-bugtrack@dieboldes.com] On Behalf Of Ian S. Piper
Sent:
Monday, March 18, 2002 10:28 AM
To: bugtrack@dieboldes.com
Subject: RE: Spyrus units going down -March 2002

 

Ken:

 

I'll give you four out of seven.  If we have to ship some samples of the problem units to the vendor (Spyrus) for investigation, I'd like to be able to do it quickly and not mess with Customs.  Unless, of course, there is no rush on this, then I'll send you all seven.

 

Sincerely,

 

Ian S. Piper

Diebold Election Systems, Inc.

-----Original Message-----
From: owner-bugtrack@dieboldes.com [mailto:owner-bugtrack@dieboldes.com]On Behalf Of Ken Clark
Sent:
March 18, 2002 12:04 PM
To: bugtrack@dieboldes.com
Subject: RE: Spyrus units going down -March 2002

From: owner-bugtrack@dieboldes.com [mailto:owner-bugtrack@dieboldes.com] On Behalf Of Tari Runyan
Sent:
Friday, March 15, 2002 3:21 PM
To: Bugs
Subject: Spyrus units going down -March 2002

 

we sent 40 spyrus units out to the polls for the March Primary and there were 20 for the polls and 20 backups - of those 7 failed -  died- had squares going across them - we changed out batteries after they were replaced and it didn't help

 

Are these units permanently hooped?  Please send all 7 units up to Vancouver, and we will take a look at them.

 

One thing that we noticed was they were in the same geographic area - (spooky) and they were  very close in sequence numbers 196-200 and a couple others.

 

Could be a bad run, indeed.  But it is odd that they would break mid stride, rather than not work at all.  Having a Spyrus break while using it is a lot like having your hand calculator break while using it.  There just isn’t a lot to them to break.

 

I do not think that we should have to rely on more than one backup for each location and if that is the case

 

I have always advocated three in a polling place given what they cost, but the sentiment is shared.  I would rephrase this sentence as “7/40 failure rate is not acceptable”.

 

we need to rethink our using the Spyrus at all -

 

When you have finished rethinking, let us know your conclusions. 

 

The fact that there were 8 keys being used may have something to do with it - but I do not know - and if it does why didn't all of them fail

 

Maybe.  Good identification of differences from previous installs.  The units have been very reliable up until now.

 

We need to determine the cause and the solution- I have returned the questionable units to TX and hope to have some resolution -

 

Damn.   Ian, please reroute.

 

Ken