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You bring
up an excellent point. There
has been a tremendous amount of changes to the software since the time that
many of our customers have been trained.
This is something that needs to be addressed, not only from making sure
the customer knows, but also the sales staff, who do not read or subscribe to
all of the Support/RCR postings. I
am in the process of identifying each customer and will be assigning a “support
team” to each account. This will
begin the process of informing the customer of the changes that are pertinent
to each account. There is a discussion
going on as how to best inform all customers of changes, i.e. e-mail, posting
to web site, establishing a customer-talk subscription etc, but this one will
be cautiously guarded until everyone is in agreement. Larry J. Dix Global Election Systems (972)-542-6000 -----Original
Message----- Larry, am
resubmitting this to you to ensure it gets answer. Two other folks
requested I be sure and get response. Basically question is this.
There are many important emails put out regarding features. If customer
has already been trained. How do they get the information. It's
clearly not happening now. The one below is one example, but there are
others such as the bug in rotation of 1.15 software. How is info getting
distributed so customers know what is happening. We need to institutionalize
this somehow. -----
Original Message -----
To: support@gesn.com Sent: Friday, April 14, 2000
5:52 PM Subject: Re:
Thick vertical lines (Minnesota) Question: this
seems like a significant email that customers should know about as well.
What is the avenue for forwarding this information to customers. Is the
project manager to let all accounts know in a region? Larry? -----
Original Message -----
Sent: Friday, April 14, 2000
2:21 PM Subject: Thick
vertical lines (Minnesota) Just a
warning to all: If you
use thick vertical lines on ballot layout and leave the voting oval in the
adjacent column, you will compromise the accuracy of the scanning. Ballot
shift in the reader's paper path will cause false marks to be detected in those
voting ovals causing a high number of overvoted races. Ensure
that the vertical line has one voting column of clearance away from any
voting ovals. Ian |