FW: Modems

["Mike Brown" <mike@gesn.com>]

I think it was 1.14.10 that the changes were made to the modem upload so
GEMS resets the modems after an upload is completed.  This should work fine.
What AV rom version are they running.  Are they keeping the machines on
after upload.  Remember Rom Versions "S-?" keeps the line open, this would
be why the modem would be locked open and have to be reset. (AV keeps the
connection until turned off)
Mike

-----Original Message-----
From: Tyler Links [mailto:tyler@gesn.com]
Sent: Thursday, August 31, 2000 10:58 AM
To: Steve Ricke; Mike Brown
Cc: Larry Dix (McKinney)
Subject: FW: Modems


I am disseminating this message in the hope that we can solve it.  Gayle is
running GEMS 1.14.11.0.  When I get a chance, I will review any e-mail
traffic we may have had about the 1.14 releases and modems not hanging up.
In the meantime, I thought it wise to distribute this to a wider audience.
If initial investigations don't get anywhere, I may post to support.

Tyler

-----Original Message-----
From: Gayle Hudson [mailto:gayleh@co.edgecombe.nc.us]
Sent: Thursday, August 31, 2000 10:36 AM
To: 'Tyler Lincks'
Subject: Modems

Tyler,

After the May Second Primary I sent you an e-mail about our modem problems.
Probably because so many precincts were reporting at the same time, we had a
lot of lock ups of the modems.  But they should disengage after receiving a
call.  I continually had to stop and restart the modems so we could receive
the next data.

Have you had a chance to talk to the technical people about this?  If you
recall we had changed some settings, but apparently that was not the
problem.

I would like to see if we can identify and solve this problem sooner rather
than later.

Thanks!

Gayle Hudson