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There have been letters sent to customers recently that
McKinney has not copied me on regarding assigned project managers. This
morning I've heard there may be a letter regarding pricing and what we charge
customers for support. I know there is email going to customer sites from
Project Managers, again without copying the salesperson, who has been working
for the account for years.
Yesterday I received a call from Alameda inquiring about an
invoice that they can't pay because there is no description on the invoice as to
what it is for. Again, I have to ask the customer to fax me a
copy.
I can appreciate that companies need to re-organize, but I
think all restructuring involves communication. Today I have two problems
that have come back to me for which I have no prior warning or
information. THIS IS NOT WORKING. I would like to suggest
that the sales person be copied on all project management emails to customers,
whether you think they are relevant or not. I would like to suggest that
all letters to customers be copied to the sales person. Would there be
some reason this doesn't make sense?
Steve Knecht
Global Election Systems 415-893-9941 office 415-893-9951 fax 415-225-6591 cell |