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Jeff H., now admittedly this is way out, but here goes
anyway.
A year ago, in Walton County Florida, hanging lines on a Digi
Box ( on a Unix Machine, VTS) was encountered..I happened to be there while is
was occurring (not when it was fixed). Telcons with Tab revealed that "line"
stays connected until the Accu Vote OS hangs up the line when the remote unit is
powered off... We tried this approach, no luck.
The customer was to install lines for their modem units, so I specifically
asked Melissa to request FAX Compatable Phone Lines. When this was done, the
problem went away...
I believe that Nel was also involved in the resolution at that
location........
----- Original Message -----
Sent: Friday, April 27, 2001 10:42
morning
Subject: RE: Platte County,MO - Time Outs
on Ports during uploads
I just
finished talking to Don Biszmaier about the dip switches, then I remembered
what Juan had said awhile back about the same problem we had in Puerto
Rico. We did not use modems, but rather some type of multi network/modem
box made by Digi - (Mike Brown should know what the exact device is).
However, we were using GEMS 1-15 series and AccuVote ROM 194w, so unless GEMS
1-14 series has something different that the 1-15 series, then upgrading GEMS
will not fix the problem. Maybe the GEMS 1-17 series does???
Unfortunately, probably the only way to try and find out what may be causing
the problem, will be to go to Platte County, MO and do some extensive
testing. That is, unless we can set up multiple modems with a Digi Box
and be able to do extensive calling in to the GEMS host computer within our
own offices. Myself, I do not have the equipment, nor the phone lines to
do so.
Thanks for
everyone's input. However, at this point, I am still without an answer
until further testing is done.
1-14 fixed the modem problems I saw -
tell them to check dip switches - 4 and 8 down and also the reconfigure
their modems thru HyperTerminal and upgrade to 1-14
----- Original Message -----
Sent: Thursday, April 26, 2001 8:50
AM
Subject: FW: Platte County,MO - Time
Outs on Ports during uploads
I am
still getting calls and e-mails from this customer. Somebody please
respond!!!!
This customer is still asking me for an answer
for this. I have not seen a response as of yet. Does anyone
have an help???
Platte County,
MO ran an election last Tuesday, they currently use GEMS 1.11.11.1 and
AccuVote 194w. During their upload process, using a digiboard with 5
modems attached, and their phone system set to 1 telephone number with
rollover; they kept encountering time-outs on their ports and had to keep
starting them up again. I believe that we have discussed this in the
past, has this problem been resolved in a later release???
Or perhaps need to set up their Com ports
again???
Jeff Hintz
Global Election Systems
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