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AVTS 3-13-5-4 & 3-13-5-5 - Pollbook & Ballot Station - Failed writing to printer device

I have loaded the AVTS version for Pollbook & AVTS version for Ballot Station.  On both versions when I print out a Zero Report or any other report, I get the error message Failed writing to printer device.  Some of the reports come out but does not finish.  Is there a way to increase the buffer size for the printer, or is this in the software???
Jeff Hintz
Global Election Systems