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AVTS - VIBS - Press 0 to accept a letter for a Write-In candidate and it cancels the ballot

I thought that I seen this posted somewhere before, but I got tired of searching through some of the past archives, so I am possibly posting it again.  I press the correct number button to activate a vote for the Write-In candidate.  The Audio then gives me the instructions to touch the keys 2-9 for corresponding letters.  Once I touch a key, the Audio asks me if I wish to select that letter to then press the 0 key.  However, when I press the 0 key, it cancels my ballot.
I am using Gems 1.17.11 & AVTS
Jeff Hintz
Global Election Systems