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RE: GEMS computer maintenance

Back in August of 1999, I sent out a document that outlined what DELL can provide for warranties and how to contact them for servicing.  Please see the attached PDF file again, for that information.  The extended warranty pricing table is out of date, but a phone call by the customer to DELL can get the most recent costs.  At least the table gives a ballpark figure (don't quote it).
 
Please keep it in an archive directory in your computer for future reference.
 
Guy:
 
Perhaps you can put this file onto our staff resources site, for those who don't have enough space on their computer to store this file.
 
 
Ian
-----Original Message-----
From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of Frank Kaplan
Sent: March 29, 2001 11:06 AM
To: support@gesn.com
Subject: RE: GEMS computer maintenance

I believe numerous customers have the extended Dell coverage through Wang. Global should have a record of the initial, and extended, warranty contract information.
Steve, perhaps you could turn this enquiry over to the assigned Project Manager.  Your suggestion for written procedures outlining the process is a good one.  This question comes up frequently. 
 
-----Original Message-----
From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of Larry Dix
Sent: Thursday, March 29, 2001 10:09 AM
To: support@gesn.com
Subject: RE: GEMS computer maintenance

We assume no liability in such a matter.  We do not warranty any computer system.  That warranty is between the customer and DELL.  After the initial warranty period, the customer must contact DELL to get an extended maintenance agreement

 

Larry J. Dix

Vice President of Operations

Global Election Systems

 

-----Original Message-----
From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of Steve Knecht
Sent: Thursday, March 29, 2001 10:37 AM
To: Global Support
Subject: GEMS computer maintenance

 

What does the customer do when they are done with the initial DELL warranty? What is the process they use to get their GEMS computer under maintenance contract?  Could support please outline procedures?

Steve Knecht
Global Election Systems
415-893-9941 office   415-893-9951 fax
415-225-6591 cell     

Attachment: DELL Computer Warranty Pricing.pdf
Description: Adobe PDF document