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Re: Tucson error running central count

thanks - will send it off and hope for the best as nothing else has worked
 
----- Original Message -----
From: Ken Clark
Sent: Monday, October 29, 2001 6:40 PM
Subject: RE: Tucson error running central count

Only guesses:
 
(1)    Two copies of GEMS running.
(2)    Someone thought they were clever and moved the GEMS install directory without changing the registry.
(3)    They don't have permissions on the directory.
 
Bottom line with that error is that GEMS can't write to that directory because it doesn't exist or because it doesn't have permission.  Check that the directory actually exists and that you can write to it.  You can find out the latter by opening notepad and trying to save a hello.txt file there.  If you can't, neither can GEMS.
 
Ken
 
 

________________________________________________________

-----Original Message-----
From: owner-support@gesn.com [mailto:owner-support@gesn.com]On Behalf Of Tari Runyan
Sent: Monday, October 29, 2001 5:42 PM
To: Support
Subject: Tucson error running central count

anyone seen this one or know why it would appear and what is causing it?
 
Access to C:\Program Files\ GEMS\Data\00d32cee\Poster\0 was denied
 
This is the same error they got before they sent their system to TX for repair and it is still coming up...
They need a solution quickly
 
thanks
Tari