Manager Cards

Yesterday, Tulare County called me at 3:30pm in afternoon (Friday of course) trying to get their R4 ballot stations running. Tari had worked with them to upgrade software earlier. The long and short of it was all the Manager Cards they had no longer worked. Did "support" send out some sort of email that we weren't supporting Mgr Cards to this account? I sent them 3 via Fed Exp for Saturday delivery, but it again brought up the issue about being unable to make a Mgr Card in the field. Is there some reason we can't have the program to burn them on our laptops?